My Role on Pensions

One month on and I’m continuously learning new things about pensions, quite simply because there are so many pension plans and insurance schemes out there. 

The team that I have been assigned to is the RPAS admin support team. My current role on the team is to update client records with their information and pension plans, which with the more experience I gain, the more pension plans I will become familiar with and understand. 

I am also sending out letter of authority forms to companies in order for us to request information on a client’s pension that is held with an external provider. This involves a lot of communication via telephone to companies in order for me organise and keep track of the authority letters sent out and the information that we are waiting on.

Other tasks that I have taken responsibility of include monitoring and obtaining commission statements from other companies, and also preparing client annual review packs and sending them directly to the client.

First Impressions of Pensions

From today it has been a month since I started working on RPAS – Rathbone Pension & Advisory Services Limited. I didn’t quite know what to expect with it being a different line of business to Rathbone Investment Management, however I have found it very refreshing and interesting to experience the pension industry.

So far I am really enjoying this new challenge and the team have been very welcoming and helpful in order for me to settle in quickly. I have also been involved in two video conference meetings between our London and Liverpool RPAS office already, which is a strange experience compared to my previous team meetings which had been held in a room with everyone physically present.

On a final note, I have arranged to take my first IOC examination – Introduction to Securities and Investments in the first week of December. With the sole focus on the IOC qualification I am now studying this material a lot more and I am finding the content very interesting and relevant to the job I have done on a daily basis for the past year.